Budget Van Rental FAQ
I have sent a message using the online form. When will someone contact me?
During office hours, a member of our booking team will normally reply within 30 minutes to let you know about availability and prices. Enquiries sent outside office hours are answered when we next open. If you would like to go ahead and book then please call us on 01227 772277 during office hours. Currently, we do not have an online booking system.
Do you accept cash as a form of payment?
Unfortunately, we can no longer accept cash as a form of payment; this is a requirement of our insurance company.
Payment and Deposit?
Full payment is taken on booking with Credit & Debit Cards. Deposit of £250.00 is taken on the day of hire. If you take our CDW option then no deposit is required.
Are the prices given inclusive of insurance?
Yes, the price includes comprehensive Insurance Cover, Breakdown Cover and an allowance of 250 miles per day. We offer an optional excess waiver, which costs an extra £10 per day of hire (£20 per day for classic vehicles).
What is a Collision Damage Waiver?
A Collision Damage Waiver (CDW) is an additional daily charge which you can choose to pay instead of paying a deposit. The Collision Damage Waiver DOES NOT include damage to windscreens or windows, mirrors or their casings, alloy wheels or wheel trims, damage to tyres or driver negligence.
Do you hire to couriers and removals contractors?
Yes, we do hire to couriers and removal contractors.
Do you offer discounts for long term hires?
Yes, we offer discounts for weekly and monthly hires. Please contact us for more details.
Can I cancel my booking even after my deposit is paid?
Yes. You can cancel free of charge up to 24 hours before your hire starts by calling our booking team on 01227 772277. If you cancel less than 24 hours before the hire starts, the cost of the hire is not refunded.
Is there a mileage limit?
Yes, 250 miles per day. Excess mileage is charged at 15p per mile.
What is your fuel policy?
Please return the vehicle with the same amount of fuel as when you collected it. Our vehicles can go out with any amount of fuel in the tank, so you only replace what you use. Our journey cost calculator shows how many litres your trip will use and what the fuel will cost, so you know how much to put back in. If the vehicle comes back with less, we charge for the fuel needed to top it up at the pump price plus 20%, plus an administration fee. Please make sure you use the correct fuel for the vehicle, as you are responsible for the cost of any damage caused by the wrong fuel.
What happens if I return a vehicle late?
If you return the vehicle later than the time specified on your booking you will be charged for the additional time that you have had possession of the vehicle. The charges incurred will be at the usual daily rental rate of that vehicle and will be taken from the deposit. If you are over 30 minutes late you will be charged for a full day.
What should I do if I have a problem with a vehicle?
Contact Hire One immediately on 01227 772277. You will find an out-of-hours number on your hire agreement if required.
What should I do if I have a complaint?
Write to: “Hire One”, Unit 17 Joseph Wilson Industrial Estate, Millstrood Road, Whitstable, Kent CT5 3PS or call 01227 772277.
Can vehicles be dropped off out of hours?
Yes, they can, but the hirers remain legally responsible for the vehicle until it has been checked in by our staff.
Do you hire vehicles that we can take abroad?
No, mainland UK only.
Can I take a hire van to the tip?
No. Kent County Council does not allow hire vans into its household waste recycling centres (tips), so please do not plan a tip run in one of our vans. To get rid of a large amount of rubbish, book a skip, use your local council’s bulky waste collection, or use a licensed waste carrier. See Kent County Council’s vehicle rules for details.
Is your day rate for 24 hours?
Yes. Vehicles can be collected between 8am and 4:30pm, Monday to Friday, and between 8am and 10:30am on Saturday. You can return the vehicle at any time within your hire period. Our office is closed on Sunday.
Bank holidays will vary.
Do you provide vehicle delivery and collection?
No. Delivery & collection of vehicles requires 2 members of staff and an additional vehicle. Unfortunately we do not have enough staff to offer this service. Not sure whether to drive yourself? See man with a van: drive it yourself or have it delivered. If you would rather not drive at all, our sister company Invicta Couriers can collect, load and deliver your goods for you.
Do I need to provide my driving licence?
Yes, your licence must be provided before you hire the vehicle. We are required to have a copy of both the front and rear of the licence.
What paperwork do I need to bring with me?
Before your hire, we need:
- The front and back of your full UK driving licence.
- A DVLA check code or your National Insurance number, so that we can check your licence.
- A second proof of identity, such as a utility bill or bank statement. It must show the same name and address as your licence and be dated within the last 3 months.
You send these through the upload link in your booking confirmation email, or on our Submit Documents page.
If you have the old-style paper licence (no photocard) you must also bring another form of photographic ID, for example, your passport.
Is there an age limit?
Yes 25 – 75 years and must have held a full licence for at least 2 years. If you are outside these limits, our sister company Invicta Couriers can collect and deliver your goods for you.
How long must I have been driving to be able to hire a vehicle?
All hirers must have held a full licence for at least 2 years.
Can I hire a vehicle with endorsements on my driving licence?
Details of endorsements must always be taken. Depending on the seriousness of the endorsement and the number of the endorsements, you may be able to hire a vehicle. Contact our office by phone 01227 772277 or email info@hireone.co.uk with details to be sure. Remember if the full details are not given this may result in you not being insured. You can also use our online form to send this information.
How many drivers can I have?
The initial price per vehicle covers one driver. Any additional drivers may be added onto the insurance at an extra price of £10.00 per driver per day of hire.
Can you hire a vehicle one way?
No, unfortunately, all vehicles must be returned to the collection point. If you only need goods moved one way, our sister company Invicta Couriers can collect and deliver them for you.
What vehicles do you have available?
We have Luton vans, Long wheel base panel vans, medium panel vans, small vans. We also have refrigerated vans in a variety of sizes. Click on the links to view more details.
Tail-lift safety
You will be given instruction on the day to help you use tail-lifts safely. We have our own tail-lift safety page here. You can also view some additional safety information here.